Unlocking CRM’s Full Potential to Improve the Customer Experience.

Most people reading this will agree that the overall purpose of a CRM is to focus on the customer. This is true in a broad sense, however, time again...

Big Data and the 360 Customer View

Data, data everywhere….. Your average connected user today shares a mass of personal data as they engage with organisations through an increasing...

Maintaining GDPR Compliance in 2019

At the time of writing, it has been almost 6 months since the GDPR deadline passed. If you are reading this, congratulations! You survived. But what...

Content

Building a Business Case for RPA

In our previous blog, we covered the ways that an organisation can begin to prepare for the implementation of Robotic Process Automation to their workplace. However, many of us are still weighing the pros and cons of...

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Case Studies