Event Retrospective: Delivering Growth and Service Excellence through Innovation

Last Thursday Purple alongside Innervate and Microsoft hosted an event at the Lloyd’s of London building to discuss how organisations can deliver growth and service excellence through innovation.

We welcomed speakers from London Market Group, Microsoft, Innervate and Purple to share what is currently going on in the sector and give insight into how insurance companies can transform to remain competitive in the current market.

Key takeaways included:

  • Technology alone will not deliver digital transformation, you need to build a culture of innovation and change.
  • Built by the market for the market, the LM TOM programme is bringing unprecedented change to the London Market.
  • Sales engagements are changing; 90% of decision makers say they do not respond to a cold outreach. Organisations need to engage with their customers through relationship building at scale.

A video of the event and an infographic showing our findings from a survey taken on the day will be published shortly.